Shipping & Handling
Every effort is made to get your items to you quickly and in good condition!
Conventions or other constraints on our time may occasionally lengthen this period, but orders are shipped promptly upon return. Questions about order status may be directed to orders@badgergames.com.
Badger Games LLC is not responsible for customs taxes or other duties which may be charged by your locality.
Domestic Shipping
Domestic US Shipping is 10% of order value with a $10.00 minimum charge on orders under $75.00 and $12.50 on orders between $75.00 and $125.00.
*We ship domestically using USPS Ground Advantage and all shipments are fully insured with Parcel Guard.
**Appropriate State and Local taxes are charged to Wisconsin residents
INternational Shipping
Badger Games LLC ships internationally with DHL. Your cost is calculated by DHL’s Worldwide Express rate calculator at checkout.
Refunds may be issued or requests for additional shipping costs may be made at the discretion of Badger Games LLC depending on products ordered. Badger Games will contact you if additional shipping is required. Badger will return excess shipping but reserves the right to maintain handling fees on small orders.
Convention and In Store Pick-up
There is no shipping or handling for convention pick-up. If you will be attending a convention that we attend we will gladly bring your items to you free of charge, just please verify that it is a convention we attend. After placing the order, please add a note to your order or send us an email at orders@badgergames.com letting us know what convention to bring your items to.
All orders for convention pick-up MUST be placed at least one week prior to the first day of the convention!
If you plan to visit our brick and mortar sister location, Old Guard Games in Milwaukee, WI, you can select to pick up your order there in person, just opt to pick up at Old Guard Games at checkout and your package will be prepared for you to pick up there. You will receive a notification to the email used when placing your order when it’s ready for you to collect.
ALL SHIPPING RATES SUBJECT TO CHANGE
RETURN POLICY
Badger Games LLC is generally happy to accept returns. If you need to make a return for any reason please contact us first via email. Please do not send items back before contacting Badger Games LLC.
If a return is required for a defective item or incorrect item in an order, Badger Games will issue a refund or a replacement after the item has been returned to us with an additional refund of the customer’s postage to return said item(s) to us.
In all other cases (order created by mistake, change of heart, etc.), returns may be granted by Badger Games LLC. Customer must return items to Badger Games at their expense and a 15% restocking fee will be charged. Badger Games LLC reserves the right to refuse returns not required by fault of Badger Games LLC. Original postage to customer in such cases will not be refunded. Items not in original packaging may not be returned.
All returns must be made within 30 days of purchase. No returns will be accepted after 30 days. Any refunds are made using the exact same payment form as the original purchase.